Data Protection Policy

Data Protection Policy

At IberianCare 2016 S.L. we are committed to protecting the privacy of users and ensuring compliance with current regulations on the protection of personal data, in particular Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

1. Data controller

  • Company name: IberianCare 2016 S.L.
  • CIF: B87583019
  • Address: Calle Carril Serrería, 11, 29004 Málaga, Spain
  • Email: info@iberiancare.com

2. Purpose of data processing

The personal data collected through the website will be processed for the following purposes:

  • Manage requests made through the contact form
  • Manage user registration and access to the private area “My IberianCare”
  • Processing orders, payments and e-commerce management
  • Manage the commercial relationship with customers
  • Respond to queries, incidents or requests for information
  • Improve user experience and website usage analytics

In the event that the user expressly authorises it, their data may be used to send commercial communications.

3. Standing

The legal basis for the processing of the data is:

  • User consent
  • The execution of a contract or pre-contract
  • Compliance with applicable legal obligations
  • Legitimate interest in improving customer service and support

4. Data retention

Personal data will be retained:

  • As long as a contractual or commercial relationship exists
  • As long as the user does not request its deletion
  • For the periods necessary to comply with legal obligations

5. Data recipients

The data may be communicated to:

  • Technology providers (hosting, CRM like HubSpot, analytics tools like Google Analytics)
  • Logistics and transport service providers
  • Financial institutions for payment management

Under no circumstances will data be sold to third parties.

6. International transfers

Some providers may be located outside of the European Economic Area (e.g., Google or HubSpot). In these cases, IberianCare ensures that appropriate safeguards are in place in accordance with the GDPR.

7. User rights

The user has the right to:

  • Access your personal data
  • Request the rectification of inaccurate data
  • Request its deletion
  • Request restriction of processing
  • Opposing treatment
  • Request portability of your data

To exercise these rights, you can send a request to: info@iberiancare.com

8. Data security

IberianCare adopts the necessary technical and organisational measures to guarantee the security, integrity and confidentiality of personal data.

9. Policy Modifications

IberianCare reserves the right to modify this policy to adapt it to new legislation or changes in its activities.